Friday, November 02, 2007

A Blue Sky Conversation: Snippets & Thoughts

Helene Blowers and Michael Casey

A session of reflecting...
Annette Webb: Interesting Snippets
"Online, things can live forever, getting discovered by new audiences years after they originally launched." PSFK, Nov. 2006.
"60% of brides are creating personalised web pages related to their weddings." Jan. 19, 07 Conde Nast via Red Herring. We can engage people in celebrating and planning major events.
"Consumers are beginning in a very real sense to won our brands and participate in their creation... We need to learn to begin to let go." AG Lafley, CEO and Chairman of P&G, Oct. 06 Let our users use our library brand in an amazing way.
"Most people over 30 have a bit of difficulty grasping the concept of why you'd want a digital version of yourself online." NY Times, Dec. 10, 2006. Virtual worlds... They are them whether they are here in RL or online?
"We talked about having our 5-year-class reunion... Most people I asked weren't interested because they used sites like MySpace to stay in touch with anyone they really wanted to keep up with."
"Second Life deserves credit as a world of hypotheticals and thought experiments... a petri dish for innovations that may help people in real life" The Economist, Sept. 28, 06 PLCMC teens built a machine to pay their fees in SL... Linden $ get transferred to an avatar librarian...
"The Internet is just the world passing notes in a classroom" - Jon Stewart Is it? It's broadcasting...
"The generation that grew up on video games is blurring the lines between games and real life" Pierre Omidyar, eBay Chairman, May 2006 We don't talk enough about gaming for adults, dealing with health and memory issues. Learning is an addiction we feed in libraries, and games really feed into that.
"One of the most important things you learn from the Internet is that there is no "them" out there. It's just an awful lot of "us"... Douglas Adams, Aug. 29, 99
"They key is to produce something that both pulls people together and gives them something to do... I don't have to control the conversation to benefit from their interest. Henry Jenkins, author of "Convergence Culture", and Comparative Media Studies program director at MIT. Google Open Social Aspect... APIs for social networking; you can now move from one social network to another without recreating your presence.. Reduces the silos creating by social networks.
"Blogs are not necessarily important individually, but in aggregate they are massively powerful. The "blogosphere" pulls together what millions of talented people around the world are discovering and thinking.. " Ross Dawson, Jan. 17, 07
"Groups fo friends crave connectedness and they achieve it by swapping photos, music, and video clips, immersing themselves is a shared chronicle of daily life. Business Week, Dec. 4, 06

Lots more slides... find more at Book:
Flickr... check out or for links to these slides.

20-25% of searches done on Google search day are NEW. Wikipedia now accounts for a staggering one out of every 200 page views.
ERic Schmidt, Google... anarchy, Google

LIS Professionals for 2020

Dr. Samantha Hastings:
Hot new technologies
Iris scanning
ThinSight: prototype that allows you to feel what's on the screen, 3-D. applications for blind and children.
Robots as librarians. Already a reality in a French library
Universal communicators. You don't have to be tied to any physical location to get what you need.
Quantum computers. process 1TB in <30 sec. Implicatons for tagging.
3-D images projected from a computer. Changes the way we store information.
Nanotechnology. Buckyball. Multi-sided carbon piece that bounces. Imprint whole libraries on a Buckyball and send it wherever we choose.

Dr. Jinmook Kim:
Past, Present, Future
"If you want a future, darling, why don't you get a past?" (Cole Porter)
20th Century. 19050-70: working with automation
1967 MARC
*1981 IBM PC
*Online catalogs
*1991 WWW
Client /server systems
1995 National digital library program
2000 MARC21, Dublin Core

1. Efficiency of internal operation
2. Access to local library services 80s
3. Access to resources outside the library 90s
4. Interoperability of information systems 21st century
5. ?

Advances in tech: Storage devices (nanotech). Ubiquitous computing. Web2.0...
Managing dynamic content in various formats: text, audio, video, image. Personalized, customized information
From ownership to access: e.g. types of media, file formats
Interoperability: new metadata standards for digital content(e.g. Dublin Core, MARC21, MARCXML). Protocols for data exchange (OAI, OAI-PMH)
Interactivity & personalization/customiziation: Web2.0

Interactive, collaborative portable IR systems
? Would people read, listen or view info from computer screens, instead of paper or traditional audio or video playing devices?

Shawn Carraway
Patrons in 2020 in Wireless Comm...
Who are they now? Millenials. Born between 85 and 95. For them, there have always been home computers; an Internet; wireless yet always connected. Library catalogs have always been automated, databases, the best centers for computer tech and access to good software.
Beloit College Mindset List
Who will they be in 2020
They won't need a computer -- everything will be connected. Location aware mobile devices will be ubiquitous. Everything will be personalized and everything will be mixed. Richard McManus at Read/Write Web. This age group is not "passive"; watching TV is passive. Like interactivity
What will they want from us?
A fast "everything, anywhere" search. Transparent access to that information. (Copyright will be a big issue in the next 10 years.) AI searching - whatever is happening around you, the library is there-- articles, information, book recommendations. Integration of resources into existing search engines.
Shawn doesn't use books in class; requires them to use online

Dr. Jeff Naidoo
The Right Brain of Librarianship Creative Connections and Innovation. (Techno feely)
A Whole New Mind, by Dan Pink
Right Brain vs Left Brain. Two different hemispheres; two different ways of thinking.

How Dominant is your Right Brain? (I appear to be right brained)
Automation. John Henry. Computers can nearly beat Gasparion (chess player sp?). Will Lawyers survive?
Our left brain has made us rich. Our lives are shaped by abundance. The information age has produced abundance, but has also changed aesthetics, etc. The conceptual age is built on the right brain. High concept, high touch. The ability to detect patterns and opportunities to come up with inventions the world didn't know it was missing. Tocu the capacity to empathize to understand the subtleties of human interaction to find joy in one's self to elicit in others. To stretch beyond what we know.

Librarianship in 2020... We have to move from a traditional left-brain approach to one that is more right-brained oriented. We need to employ more creativity to keep us relevant and meet the needs of a "web-raised" user population. Libraries need to demonstrate we can offer value enhanced services.

Random, creative, intuitive, etc... (University of Rochester - used students to design library space)
Innovation and Creativity Tips:
Get Rid of the Fear of Failure.
Listen Outside of Libraries
Cross the Generations
Follow Well
Seek Experiences
Blog Both Ways (learn and teach at the same time)
Try Something new Every Day
Lead and Share
Don't just criticize
Stay Positive
Have a Vision
Work for the customer in. Really put the customer first.

And what about our attitudes?
Our communities will demand that we stay relevant. If we don't provide it, someone else will.
Preparation, intuition, play, radiate, vision, disparity, question, flow, flexibility, patterns, values, trust, belief in yourself
Dr. Sam: No one assumed that libraries are challenged or will go away.
What about the library mission to preserve the past? How does this affect that mission, or does it?
DanceDance Revolution: West VA just adopted it as a solution for obesity in the schools.
Dr. Jimnook: Libraries will continue to provide content. Good content. Validated, authenticated content

Slides from this presentation will be available on the USC-SLIS website.

?Software that allows the use of multiple mice on one PC for collaborative working?

Thursday, November 01, 2007

Branching out in Library Automation: Evergreen

PINES: Public Information Network for Electronic Services. Largest state east of the Mississippi. Single cluster of servers with a single system. Single patron database and union catalog; the same library card can be used throughout the system. PINES began as a response to Y2K. Metro areas have hesitated to join PINES for fear they would have nothing left on the shelves. However, this has proved not to be the case; borrowing and lending tend to reflect the library's community base.

How is PINES unique?
Users may request materials delivered from any PINES library t local library at no charge. New books protected from intra-PINES loans for 6 months. In FY07, more than 480,000 loans compared to 6000 in FY00. Libraries agree to a common set of policies; common fine structures. Fines and fees can be paid at any PINES library. Overdues processed centrally. Policies are determined by an executive committee, made up of 9 representatives-- all size library.

Benefits for users:
One easy to use interface. Local library identity maintained in large consortium. Users have dramatically increased access to statewide combined library collections. Users have the same experience regardless of the library.

Benefits for libraries:
PINES is centrally administered. Significant ILS costs paid by the state. Regional training, convenient to member libraries and staffs. Centralized helpdesk and support. Centralized overdues processing. Cataloging uses OCLC.

Outsources delivery to a courier service.

Cost benefit of PINES:
Estimate to install stand-alone ILS in all 47 PINES libraries: $15M
Annual maintenance: $5M
PINES annual operations: $1.6M (about $1 per patron). Includes courier service, overdues outsourcing, maintenance, helpdesk, (not telecommunications, which is supplied by the state)

Crossroads for PINES
Initial 5-year software contract for PINES ended June 2005
2003-04: comprehensive survey of the library automation marketplace. Is the software driving the policy/procedure or vv? Felt there was not an ILS that was really capable of providing the services PINES required.

Technical staff felt they could write software that would do exactly what the libraries wanted. Hundreds of librarians in focus groups around the state:
Enterprise class relational database; scalable and compliant with standards; ease of use for customers; flexible and reliable; data security; stats and reports to correspond to annal reporting requirements

ILS developed in a fully open source environment
Software development began in June 2004, with 4 developers.
All PINES libraries migrated to Evergreen software on 9/5/06. All libraries migrated at the same time.
Evergreen debuted with online catalog, circulation, cataloging and reports.

Evergreen features:
Search capabilities similar to commercials. Live circ data in OPAC. Google-like spell checking and search suggestions. Enhanced content. Scalable. Secure. Customers can manage their own accounts. Works with screen readers like Jaws. Virtual book bags that can be created, managed, shared by user, including RSS feed for updating.
Local flexibility to define authorizations by login. Surveys provide flexibility to collect information locally or PINES wide. Surveys can be used by local libraries. Use of buckets (virtual containers) to allow batch changes. Simplified merging of bibliographic records.
OPAC view in the staff client. Use of tabs for ease of transition between tasks. Ability to search any field in the patron record. Truly randomized holds which work in a tiered structure.

Core Technologies
Database: Postgresql
Language: C++ and Perl
Server: Apache
Jabber (IM client which moves the request through the system)

Have moved server farms to a datacenter (the same one Google uses for their East coast servers) Cost of server farm, firewalls, etc. $300,000

Cost-effective (Linux)
Reliable - designed to run in a clustered environment
Flexible - staff client is cross platform to include Linux, Windows, Mac

Where do we go from here?
Develop a children's web-based catalog
Complete Spanish translation for the OPAC
French/Canadian version completed
More self-service options, including online bill pay
Enhanced links with GALILEO (state-wide database portal)
Migration of 5 library systems waiting to become PINES members
Wok with partners on protocols to share information with other automation systems (Open NCIP)
Partnership with U.Rochester - eXtensible catalog project
Develop Acquisitions/Serials
Enhance social networking aspects of the catalog (user tagging, ratings, reviews, etc.)
Partnerships with libraries worldwide
Cooperative projects with university system libraries
Evergreen software foundation?

Evergreen Wiki - updated continually

British Columbia goes live on Evergreen next week.

Has a basic HTML version for screenreaders, phones, etc.
Shelfbrowser: browse shelves virtually
Can select font size; can be set through patron's account
Patrons wanted to have one set of buttons--- can use the browser buttons to navigate the catalog

Support is not available from Georgia for outside implementations. However, third party vendors have taken on that role. Customers have access to a helpdesk or beeper service 24/7.


Integrating Technology with Customer Focused Library Services

Charles Brown, Director, PLCMC

3rd largest public library in the US. $40M annual operating budget.

Expanding Minds: Early Literacy 2.0. iPod+Story Hour. Youth libraries each have iPods, loaded with 150 hours of music geared for children - parent checklists for readiness for kindergarten. Getting Ready to Read; Health & Wellness.
BookHive: your guide to children's literature and books. ages 3-12
Guys Read! for middle school boys. NBA kickoff. Community professionals work with guys to encourage reading
Summer reading: Wee Read, birth - pre-schoolers. Involved the whole family in reading
Teen Summer eading: YouNeverKnow - rising 6-12 graders
24 locations; 5 in african american populations
Freedom Regional Library: media center for high school and public library. includes 21 staff adn 2 technology centers

Imaginon partnered with children's theatre of charlotte to create this.
Library Loft is the teen area at Imaginon. 12-18. Parents and younger kids are not allowed to enter. Teen read week: 1100 teens participated. Podcasts created by adn for teens. has an iTunes music store. Studio i @ Imaginon created the media for the teen reading program.

Story Place: intereactive digital library for children.

Empowering Individuals. Nearly 1000 public access computers. More than 1,029,000 in-library computer users in FY05. Access to Adaptive Technologies in the Virtual Vilage. Free computer classes, basic to advanced.
Trip to the Mouse Clinic. Exposes adult users to computer related opportunties.

Learning 2.0.
Everyone on the staff were involved, from cleaning staff to professional staff.
Learning 2.0 for patrons: Ermeging technology. ebay for beginners; making money with craigslist, etc.

Adaptive Technology @ VV (Virtual Village) Most popular area of the main library.

Academic Spport: Live Homework Help - free with library card; connects students with online tutors; ThinkCOLLEGE; Summer Reading Progam

Instant Message Reference Service: Ask a Librarian

Enriching the Community

Gaming Zone:

Games + Learning Lab GL(squared) Video game play testers wanted.

Online Book Clubs: has been able to get authors involved as well.

Africn American Album:

PLCMC has their own printing press...

Novello festival of reading. Ishmael Beah Streamed via live feed to Teen Second Life. sharing privacy and trust in our networked world

Dinosaur conversations: are 2.0 technologies relevant to libraries? It's reality. Fosters and encourages staff to explore emerging technologies